On our way home last night my wife and I stopped by HyVee to stock up on some essentials ($.88 hot dogs). While there we decided to grab a movie from the Redbox. For those of you who have done this before, see if this sounds familiar:
There's a line. Some people waiting to return movies, others waiting to grab something new. I wait my turn. When I finally get to the Box I go through the exact same process that the person who was in front of me just went through. Yes, I'd like to view the list. I flip through the screens looking for: titles I've heard about, movies I've been waiting to come out, anything with Nicolas Cage, etc. This takes about 3 minutes. Once I hit the end of the list, I go back and make my selection. Swipe my card and I'm out of there. Next up.
It sounds really slick, but while I was waiting, I wondered how it could be better.
After pondering that for a while, I was still in line so I started to think of other movie-related problems, and I had an idea that I think would answer a number of my concerns.
I'll lay it out for you. One of the problems that I have with movies is that there are just too many of them coming out all the time. I can't remember if I thought a movie looked good or not, and there are plenty of movies that I really wanted to see, but totally forgot about.
Dear Redbox, here is what I'd like: When previews for a new movie are running, I want to be able to: A.tweet, B.email, or C.go to your website and request that when the movie comes to Redbox I get notified.
But please don't stop there. Put up a listing of all of the movies you have circulating through the Boxes, let me go through them and create a "to rent" list.
Here's where it gets really slick. The next time I come up to the Box, make the first step be to scan my credit card. When I do, pull up a list of the movies that I have on my "to rent" list that are currently available in the Box. No more scanning through 10 pages. I've cut my browsing time down to under a minute.
Also, when I return movies let me review them. Display these reviews under each movie in the list and on your site. Then based on the movies I have rented and my reviews, suggest a few titles I may enjoy.
If this system were in place, I think the lines would shorten up and I know I'd rent more movies. What do you think?